Privacy Policy

At Pizza Inn, we are deeply committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website at pizza-inn.click, place orders, use our services, or interact with us in any other way. We encourage you to read this document carefully so that you can make informed decisions about sharing your personal information with us.

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services immediately.

This Privacy Policy applies to all users of our digital platforms, customers who place food orders online or in person, and anyone who communicates with us via email, phone, or social media channels.

1. About Us

Pizza Inn is a food service business operating in the United States. We are committed to delivering high-quality food experiences to our valued customers while maintaining the highest standards of privacy and data protection.

For all privacy-related inquiries, concerns, or requests, please contact us using the information provided above or through the contact details outlined in the "Contact Us" section of this policy.

2. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of information we collect are described in detail below.

2.1 Personal Identification Information

When you interact with Pizza Inn — whether by creating an account, placing a food order, signing up for our newsletter, or contacting our customer support — we may collect the following personal information:

• Full name — to identify and address you properly
• Email address — for order confirmations, communication, and marketing purposes
• Phone number — for delivery coordination and account verification
• Delivery address — including street address, city, state, and ZIP code, required to fulfill your food orders
• Billing information — such as credit or debit card details, processed securely through third-party payment processors
• Date of birth — where required to verify eligibility for certain promotions or services
• Account username and password — to secure and manage your account with us

2.2 Order and Transaction Information

Every time you place an order with Pizza Inn, we collect information related to that transaction, including:

• Items ordered, quantities, and special instructions
• Order date, time, and estimated delivery time
• Payment method and transaction confirmation numbers
• Order history and frequency of purchases
• Loyalty program participation and reward points balance
• Refund requests, complaints, and customer service interactions

2.3 Usage and Behavioral Data

When you visit our website at pizza-inn.click, we automatically collect certain information about how you interact with our platform, including:

• Pages you visit and the order in which you visit them
• Time spent on each page and overall session duration
• Clickstream data and links you click
• Search terms entered on our website
• Products viewed, added to cart, and purchased
• Referring URLs and how you arrived at our website

2.4 Device and Technical Information

We also collect technical information from your device when you use our website, such as:

• IP address and approximate geographic location based on IP
• Browser type, version, and language settings
• Operating system and device type (desktop, tablet, mobile)
• Screen resolution and display settings
• Device identifiers and advertising IDs
• Time zone and regional settings

2.5 Location Data

With your consent, we may collect your precise geographic location to help you find the nearest Pizza Inn location, estimate delivery times, and provide location-based promotions. You can disable location sharing at any time through your device or browser settings.

2.6 Communications Data

When you communicate with us — through email, live chat, phone calls, or social media — we may retain records of those communications, including the content of messages, timestamps, and any feedback you provide. This helps us improve our service quality and resolve disputes.

2.7 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms when you connect your account or log in using social credentials
• Third-party food delivery platforms and aggregators that process orders on our behalf
• Analytics providers that help us understand how our website is used
• Marketing partners who provide demographic and interest-based data
• Payment processors who verify transactions

3. How We Use Your Information

Pizza Inn uses the information we collect for a variety of purposes, all of which are aimed at providing you with a better, safer, and more personalized food service experience. Our specific purposes include:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders accurately and on time
• Coordinating delivery logistics and communicating estimated arrival times
• Handling payments, refunds, and billing inquiries
• Sending order confirmations and updates via email or SMS
• Managing your customer account and order history

3.2 Customer Support and Communication

• Responding to your questions, complaints, and feedback
• Resolving disputes and processing refund requests
• Notifying you about important updates to our services, policies, or menu
• Sending receipts and invoices for completed transactions

3.3 Marketing and Promotional Activities

• Sending promotional emails, newsletters, and special offers — with your consent where required
• Personalizing marketing messages based on your order history and preferences
• Running loyalty programs and providing personalized discounts
• Displaying targeted advertisements on our website and third-party platforms
• Conducting surveys and market research to understand customer preferences

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected].

3.4 Analytics and Website Improvement

• Analyzing website traffic patterns and user behavior to improve our platform
• Conducting A/B testing to optimize our website layout and content
• Monitoring website performance, uptime, and error rates
• Developing new menu items and services based on customer feedback and data

3.5 Legal Compliance and Security

• Complying with applicable federal and state laws and regulations
• Detecting, preventing, and investigating fraud, unauthorized access, and security threats
• Enforcing our Terms of Service and other agreements
• Responding to lawful requests from law enforcement or regulatory authorities
• Maintaining audit trails and records as required by law

4. Legal Basis for Processing

As a business operating in the United States, our data processing activities are governed by applicable federal and state privacy laws, including the Federal Trade Commission Act (FTC Act), the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) for California residents, and other applicable state privacy statutes.

We process your personal information on the following legal bases:

• Contractual necessity — processing required to fulfill your orders and perform our services
• Legitimate interests — for fraud prevention, security, website analytics, and business operations
• Consent — for marketing communications and non-essential cookies, where required by law
• Legal obligation — to comply with applicable laws, regulations, and lawful government requests

5. Sharing Your Information with Third Parties

Pizza Inn does not sell your personal information to third parties. However, we may share your data with trusted third parties in the following limited circumstances:

5.1 Service Providers and Business Partners

We work with carefully selected third-party service providers who assist us in operating our business. These providers are contractually obligated to use your data only for the purposes we specify and to maintain appropriate security measures. Categories of service providers include:

• Payment processors — to securely handle credit card and online payment transactions
• Delivery partners — to coordinate and execute food delivery to your address
• Email and SMS marketing platforms — to send promotional and transactional communications
• Cloud hosting and IT service providers — to store data and maintain our website infrastructure
• Analytics providers — such as Google Analytics, to help us understand website usage patterns
• Customer support software — to manage and track customer inquiries
• Fraud detection and security services — to protect our platform and customers

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information to government authorities, law enforcement agencies, or other third parties when we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, or government request
• Protect and defend the rights or property of Pizza Inn
• Prevent or investigate potential wrongdoing in connection with our services
• Protect the personal safety of our customers, employees, or the general public

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or part of our business assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change in ownership or use of your personal data and provide you with choices in accordance with applicable law.

5.4 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other business purposes. Such sharing does not constitute a "sale" of personal data under applicable privacy laws.

6. Cookie Policy

Our website at pizza-inn.click uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertisements.

6.1 Types of Cookies We Use

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling certain cookies may affect the functionality of our website. For detailed information about how we use cookies and how to manage them, please refer to our dedicated Cookie Policy page.

7. Data Security

Pizza Inn takes the security of your personal information seriously and implements a comprehensive range of technical, administrative, and physical security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

7.1 Technical Security Measures

• SSL/TLS Encryption — all data transmitted between your browser and our website is encrypted using industry-standard Secure Sockets Layer (SSL) technology
• Payment Card Industry (PCI DSS) Compliance — we comply with PCI DSS standards for handling credit and debit card information
• Firewalls and intrusion detection systems — to monitor and protect our network infrastructure
• Regular security audits and penetration testing — to identify and address vulnerabilities
• Data encryption at rest — sensitive data is encrypted when stored on our servers
• Multi-factor authentication — for internal systems and employee access

7.2 Administrative Security Measures

• Employee training on data privacy and security best practices
• Access controls ensuring that only authorized personnel can access personal data
• Data processing agreements with all third-party service providers
• Regular review and updating of privacy and security policies

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. The following retention periods apply:

After the applicable retention period, your personal data is either permanently deleted or anonymized so that it can no longer be associated with you. You may request early deletion of your data subject to certain legal exceptions (see "Your Privacy Rights" below).

9. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

9.1 Rights for California Residents (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) grant you the following rights:

9.2 General Privacy Rights (All Users)

Regardless of your state of residence, we offer all users the following rights:

• Right to Access — Request a copy of the personal information we hold about you
• Right to Correction — Request correction of inaccurate or outdated information
• Right to Deletion — Request deletion of your personal data (subject to legal exceptions)
• Right to Opt-Out of Marketing — Unsubscribe from promotional communications at any time
• Right to Withdraw Consent — Where processing is based on consent, you may withdraw it at any time

9.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a request to us by:

• Email: [email protected]
• Website: pizza-inn.click (via our contact form)

We will respond to your request within 45 days of receipt. In complex cases, we may extend this period by an additional 45 days, and we will notify you of such extension within the initial 45-day period. We may need to verify your identity before processing your request. We will not charge a fee for making a verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded.

You may also designate an authorized agent to submit requests on your behalf. The authorized agent must provide written proof of authorization, and we may require you to verify your identity directly with us.

10. Children's Privacy

Pizza Inn does not knowingly collect personal information from individuals under the age of 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take immediate steps to delete such information from our records.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected]. We encourage parents to monitor their children's internet usage and to help enforce this policy by instructing their children never to provide personal information without parental permission.

Users between the ages of 13 and 17 should obtain parental consent before using our services. By using our website, you represent and warrant that you are at least 18 years of age, or that you are at least 13 years of age and have obtained verifiable parental consent.

11. International Data Transfers

Pizza Inn is a United States-based company, and your personal information is primarily processed and stored within the United States. However, some of our third-party service providers may process your data in other countries.

If your personal information is transferred to or accessed from outside the United States, we take steps to ensure that your data receives an adequate level of protection consistent with this Privacy Policy and applicable U.S. law. These steps may include:

• Entering into contractual agreements with service providers that include data protection clauses
• Ensuring that recipient countries provide adequate levels of data protection
• Obtaining your explicit consent for certain types of international transfers
• Verifying that service providers comply with internationally recognized data protection standards

By using our website and services, you acknowledge and consent to the transfer, processing, and storage of your personal information in the United States and potentially in other countries, subject to the protections described in this policy.

12. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, and external services that are not owned or controlled by Pizza Inn. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of any third-party websites or services.

We encourage you to review the privacy policies of any third-party websites you visit before providing them with your personal information. Common third-party services we may integrate with include:

• Social media platforms (e.g., Facebook, Instagram, Twitter/X)
• Google Maps and Google Analytics
• Third-party payment gateways
• Food delivery platforms and aggregators

13. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that signals websites not to track user behavior across websites. Currently, there is no universally accepted standard for how websites should respond to DNT signals. Our website does not alter its data collection and use practices in response to DNT signals at this time.

If a standardized DNT protocol is established in the future, we will review and update our practices accordingly. In the meantime, you may opt out of certain tracking technologies by managing your cookie settings and browser privacy controls.

14. California Privacy Rights — Additional Disclosures

As required by the CCPA/CPRA, we provide the following additional disclosures for California residents:

14.1 Categories of Personal Information Collected

In the past 12 months, we have collected the following categories of personal information:

• Identifiers (name, email address, phone number, IP address)
• Commercial information (order history, transaction data)
• Internet or electronic network activity (browsing history, clickstream data)
• Geolocation data (delivery address, approximate location)
• Inferences drawn from the above to create a profile of consumer preferences

14.2 Business Purposes for Collection

We collect the above categories of personal information for the business purposes described throughout this Privacy Policy, including service fulfillment, security, analytics, and marketing.

14.3 No Sale of Personal Information

Pizza Inn does not sell your personal information to third parties for monetary consideration. We do not sell or disclose your personal information to data brokers or marketing companies for their independent marketing purposes.

14.4 Shine the Light Law

California Civil Code Section 1798.83 ("Shine the Light" law) permits California residents who have provided personal information to businesses to request information about whether those businesses have disclosed their personal information to third parties for direct marketing purposes. We do not share your personal information with third parties for their own direct marketing purposes without your consent.

15. How to File a Privacy Complaint

If you believe that Pizza Inn has violated your privacy rights or has not complied with this Privacy Policy or applicable privacy laws, we encourage you to contact us first so that we can address your concern directly.

To file a privacy complaint with Pizza Inn, please contact us at:

• Email: [email protected]
• Website: pizza-inn.click

We will acknowledge receipt of your complaint within 10 business days and will provide a substantive response within 30 days, unless the matter is unusually complex, in which case we will notify you of the anticipated timeline.

15.1 Filing a Complaint with Regulatory Authorities

If you are not satisfied with our response, or if you believe your rights under applicable law have been violated, you have the right to file a complaint with the appropriate regulatory authority:

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, technology, legal requirements, or other factors. When we make significant changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website homepage
• Where required by law, send you an email notification about the changes

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services following the posting of changes constitutes your acceptance of the updated Privacy Policy.

If we make material changes that affect how we use your previously collected personal information, we will provide you with notice and, where required by law, obtain your consent before implementing such changes.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team:

We are dedicated to addressing your privacy concerns promptly and transparently. Our team is available to assist you with any questions you may have about your personal information and how it is handled by Pizza Inn.